Closures

Return and Exchange Policy:

• No Returns on Used Items: For hygiene reasons, we do not accept returns on  opened or used hair extensions. 

• Returns for Unopened Products: Unopened and unused hair extensions can be  returned within 14 days of purchase for a full refund or exchange. 

• Faulty Products: If your product arrives defective (e.g., shedding, tangling), please  contact us within 7 days of receiving the item for a refund or exchange. 

Shipping Policy: 

• Processing Time: Orders are processed within 1-3 business days. • Shipping Methods: 

• o Standard Shipping: 3-7 business days (domestic). 
• o Expedited Shipping: 1-3 business days (domestic). 
• o International Shipping: 7-14 business days, depending on the destination. 

• Shipping Fees: Shipping costs will be calculated at checkout based on order size  and destination. 

• Tracking: You will receive a tracking number once your order is shipped. Refund Policy: 

• Refund Eligibility: Refunds are only issued for defective products or mistakes made  on our end. Custom or opened products are non-refundable. 

• Return Shipping: Customers are responsible for return shipping costs unless the  product is defective or damaged. 

Quality Guarantee: 

• Raw Hair Guarantee: We guarantee that all raw hair extensions are made from  100% high-quality human hair, free of chemicals, and properly processed to  minimize shedding and tangling when cared for correctly. 

• Longevity: With proper care, our raw hair extensions are designed to last up to 1  year or longer. 

Custom Orders: 

Final Sale: All custom orders (e.g., color, length, or special requests) are final sale and  cannot be returned or exchanged.

Consultation: If you need help with custom orders, please reach out via email or submit  your inquiry to our contact form before purchasing for assistance in choosing the right  products. 

Customer Service: 

• Contact Information: For inquiries, please contact us via email at or submit your  request via contact form. 

• Response Time: We aim to respond to all customer inquiries within 24-48 hours during business days. 

• Care Instructions: We provide detailed care guides with every purchase to help you  maintain the quality of your hair extensions. 

Privacy and Data Protection: 

• We are committed to protecting your privacy. All personal information provided  during checkout is securely stored and not shared with third parties.